Herman Miller Translucent Clear Hard Floor Hardwood Caster Wheels for Embody, Aeron, Mirra, Celle - (set of Five Casters) Review

I bought these casters (model H9) with my new Aeron chair because the clear/black scheme would look stylish with the polished aluminum.The first impression I got was that they rolled less than I had expected. Perhaps it is beneficial to have some resistance in the casters to make it more stable as you're sitting down and reduces unwanted rolling.
Then as I rolled around, I heard some crunching noises from the bottom.At first I was intrigued by this noise thinking that it was just noise from inside the casters as the new wheels get broken in.Later I found that there were marks on my hardwood floor.The casters were actually making dents on the floor as I rolled around and the crunching noise was the wheels cutting into the floor.

Upon further inspection, I found that the bottom of the wheels were not totally flat; the surface that is in contact with the floor is actually slanted so that only the inner edge of the wheels was in contact effectively making it a 1/16 inch wheel.

Don't be too alarmed either.I think these wheels were designed for older floors that have a harder finish (higher quality, higher density wood) and can withstand the pressure.I have newer hardwood floors that are made from softer more environmentally friendly wood and these CANNOT withstand these casters.

I called the backstore and they called Herman Miller only to confirm my suspicions.They said lots of caster companies are having problems with newer hardwood floors not holding up to casters.

On the bright side, the backstore was kind enough to ship me a set of C7 casters which apparently has different wheels.I'm going to try those and see if they fix the problem.Although they probably won't be as stylish as these translucent casters, they will more friendly to my floors.

Stay tuned.

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Product Description:
Herman Miller Translucent Clear Hard Floor Hardwood Caster Wheels for Embody, Aeron, Mirra, Celle - (set of Five Casters)Replacement Casters for your Herman Miller Office Chair. Genuine Herman Miller Hard Floor Hardwood Caster Wheels - (set of Five Casters)

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